Apprentice Customer Service Practitioner - Langar Hall

Customer Service & Guest Experience

Greet guests warmly and provide a welcoming atmosphere Assist with seating guests and taking reservations Deliver excellent customer service, ensuring guests have an enjoyable experience Handle customer inquiries Address guest concerns or requests efficiently and professionally Provide great hospitality to all our guests across all aspects of the hotel Food & Beverage Service Take food and drink orders accurately and relay them to the kitchen and bar Serve food and beverages in a timely and professional manner Clear tables and reset them efficiently between guests Assist with special events and private dining experiences

Operational Duties

Support the FOH team with daily setup and closing procedures Maintain cleanliness and hygiene in the dining and service areas Follow health and safety regulations, including food handling procedures Assist with stock checks and replenishment of FOH supplies Apprenticeship Learning & Development Work alongside experienced team members to gain hands-on experience Attend training sessions to develop hospitality skills Gain knowledge of restaurant, front desk and customer service best practices in hospitality Work towards achieving relevant qualifications as part of the apprenticeship

Training:
Customer Service Practitioner Level 2 https://www.instituteforapprenticeships.org/apprenticeship-standards/st0072-v1-1 Functional Skills Level 1 / 2

Please click on the link above for more information regarding End Point Assessment.

Training Outcome:
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship

 

Employer Description:
Langar Hall is a charming, Grade II listed country house hotel and fine dining restaurant located in the Vale of Belvoir, 12 miles southeast of Nottingham. We are known for our unique blend of English country house charm and modern amenities - offering weddings, events, and fine dining. Langar Hall is a place that brings calm and joy to the demanding traveller. Giving you the opportunity to really enjoy our country setting, surrounded by lush parkland and gently sloping hills, this is the best place to escape for any occasion.

Working Hours :
To be discussed with successful applicant. Varying shifts available.

Skills:
Communication skills,Presentation skills,Team working,Creative,Initiative