Level 2 Customer Service/Admin/Office Apprentice @ Ocker Hill Infant School

As a member of the school administration team, your main jobs and duties will consist of:

Word processing / data entry Filing Photocopying Dealing with incoming/outgoing post Answer the telephone and take messages as well as dealing with queries from parents and visitors to the school Undertake relevant and appropriate training related to the role as part of your personal development To undertake tasks keeping data protection and safeguarding in mind at all times Attend meetings Flexible to provide admin support to various team members Being committed to safeguarding and promoting the welfare of children and young people.  Any disclosures or concerns to be reported to the school’s safeguarding officer. To carry out any other duties relevant to the post

Training:

As well as working towards a Level 2 Customer Service Practitioner Apprenticeship Standard, you will learn job-specific skills from experienced colleagues.

Sandwell apprentices also participate in our bespoke 'Skills Academy' for apprentices. In addition to a workplace mentor you will receive support throughout your apprenticeship by a dedicated mentor from the Council's Apprenticeships team.

Training Outcome:

The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further apprenticeships or internal jobs that you are suitably experienced and qualified for. Our 'Next Steps' workshop will help you to identify the skills that you have gained throughout your apprenticeship in order to update your CV and apply for any opportunities.

Employer Description:
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
30 hours per week - Monday to Friday. Exact times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Confidentiality,Flexibility,Willing to learn,Maturity,Reliability