Patient Services Administrator Apprenticeship

Job Responsibilities Administration: 

To provide support to the administration team/Practice Manager including tasks such as: 

Scan and file correspondence Use clinical system to identify patients requiring annual checks and send invitations Answer telephone calls and either deal with the query or pass on to the appropriate person Initiate calls to resolve outstanding actions Complete prescription requests  

Job Responsibilities Reception: 

Using the care navigation tool to direct patients to the most appropriate clinician Making patient appointments (same day, routine, and cancellations) Allocation of triage appointments Giving routine test results Taking home visit requests General enquiries Resolving issues Prescription queries Appointment and clinic changes To complete all associated administration in an accurate and timely manner To provide outstanding customer care always, both internally and externally To have a thorough knowledge of all Practice procedures To work in accordance with written protocols

Training:

In-house training plus the candidate will follow a Level 2 Customer Service Practitioner Apprenticeship and study towards a full Standard as a Customer Service Practitioner. This training will be structured and delivered by Cheshire College - South & West. 

Training Outcome:

Having gained a years’ worth of work experience in the surgery we would look to make the position permanent. 

Employer Description:
We are a GP Surgery providing medical care for our 7000 patient population and are based in a purpose-built building in the Fountains Health Centre. We are part of Chester Central Primary Care Network providing additional roles to the surgeries in our PCN. The surgery has been successful in the past training and fully recruiting apprentices, they have been very well supported throughout their apprenticeship. We are looking to recruit another friendly, enthusiastic Medical Patient services apprentice to join our friendly supportive team.

Working Hours :
Monday - Friday. Between the hours 8am - 6.30pm on a rota basis with half hour or an hour break

Skills:
Communication skills,IT skills,Customer care skills,Administrative skills,Team working