Client Service Apprentice - Audio

Learn AudioTrack and our other audio products comprehensively Day-to-day support of the AudioTrack helpdesk. Ensuring that all helpdesk calls and incoming emails are acted upon in a timely manner Develop, grow and maintain strong working relationships with all clients Liaise with our clients' tech partners whose systems integrate with AudioTrack Maintain the internal client management system and log all helpdesk calls and emails Share your ideas and proactively contribute to marketing and client communications Analyse and report on key metrics, including system usage and helpdesk volumes Load weekly and ad-hoc data files provided by radio stations using automated processes, troubleshoot where the files contain incorrect data and liaise with the stations to provide new files Be involved in the testing of new product developments and enhancements Support the team in maintaining the AudioTrack databases Replicate customer-reported issues, capturing and recording necessary information Identify and escalate priority issues Report software bugs/faults, liaise with developers and conduct testing to ensure these are resolved

Training:
Customer Service Specialist Level 3 End Point Assessment Monthly Assessor Sessions on site

Training Outcome:
Potential career progression includes developing both your client and software support skills. With opportunities to progress into more senior client service roles that include account management, user training and client onboarding Alternatively, you might focus on software support and data skills and progress into a more data-focused role, learning SQL and API skills On-the-job training and mentoring, along with your apprenticeship learning will ensure success

Employer Description:
Adwanted brings data, content and software solutions to the media industry, working with the UK’s largest advertising players in the business. The team is relaxed, sociable and welcoming – and our casual dress code helps foster that environment. The company is small enough to mean we work openly with all areas of the business (our events, marketing, data, commercial, IT, news and management teams) – but we’re big enough to have appropriate tools and processes in place to make your work easier, more productive and more enjoyable. You’ll get a laptop with peripherals to suit your way of working. We have a generous budget for employee education – so whether online learning or traditional courses help you best, or you’d just prefer to trawl Amazon for books to help you learn, Adwanted UK will support your career development. We will never hold you back from taking on more responsibility if you are capable.

Working Hours :
Monday - Friday on a Rota basis, 9am - 5pm, and 9:30- 5:30pm, and 10am - 6pm.

Skills:
IT skills,Attention to detail,Problem solving skills,Presentation skills,Number skills,Analytical skills,Team working,Confident & Outgoing,Strong Communication