Apprentice Receptionist / Administrator

Key Responsibilities:

 Greet visitors and clients in a professional and friendly manner, ensuring they are directed to the appropriate person or department Answer incoming phone calls, direct calls to the relevant person, and take accurate messages where necessary Manage and maintain the reception area, ensuring it is tidy and welcoming Assist with scheduling appointments, meetings, and room bookings Perform general administrative duties, such as filing, photocopying, and data entry Assist with managing incoming and outgoing mail and packages Support with maintaining office supplies and equipment inventory Assist with preparing reports, documents, and correspondence as requested Handle basic enquiries from clients, customers, and colleagues Support the wider team with administrative projects and tasks as required Maintain confidentiality and ensure all data is handled in line with company policies and procedures

Skills and Qualifications:

A keen interest in developing administrative and customer service skills Strong communication skills, both verbal and written Excellent organisational and time-management abilities Ability to work well both independently and as part of a team A friendly and professional attitude when interacting with clients and visitors Basic IT skills, including Microsoft Office (Word, Excel, Outlook). A willingness to learn and develop new skills

GCSEs (or equivalent) in English and maths preferred.

Training:

This role is supported by a Business Administration Level 3 apprenticeship standard qualification including Functional Skills in maths and English (if required), delivered by the apprenticeship college.

This training will be delivered via live virtual sessions twice monthly using IT specific sessions, workshops and theatre-based learning to deliver the standard. Ongoing skills coach support will also be provided.

Training Outcome:

Upon completion of the apprenticeship, there will be an opportunity to gain a permanent position within the company.

Employer Description:
Face to Face Estate Agents is a dynamic and growing organization, committed to providing excellent services to our clients while fostering a positive and supportive work environment. We are currently seeking a motivated and enthusiastic Apprentice Receptionist / Administrator to join our team and support our daily operations.

Working Hours :
Monday - Friday, working hours TBC Will be required to cover Saturdays when needed (to cover holidays or sickness etc.)

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Initiative,Non judgemental,Patience