Junior IT Service Desk Support Representative - Apprenticeship

-Assisting customers with IT support queries via email, chat, and phone.
- Learning how to diagnose and resolve basic technical issues.
- Helping with data uploads and working with Excel spreadsheets to format information for our systems.
- Supporting the team with setting up and managing Single Sign-On (SSO) and other integrations.
- Documenting common issues and updating the knowledge base to help customers self-serve.
- Collaborating with different departments, including Customer Support and Account Management.
- Identifying potential system improvements and feeding ideas into the team.

Training:
Comprehensive introductory modules to technical concepts Level 3 Information Communications Technician apprenticeship standard Training for all pathways of your IT career (support technician, network technician, digital communications technician) Specialising in a portfolio of evidence for the Support Technician pathway e-learning training materials Bi-weekly virtual classroom training on all options of the apprenticeships Access to virtual labs to develop technical competency Monthly work-based coaches visits and competency checks 9 am – 5 pm Support desk for technical support Personal Learning and Thinking Skills and Key Skills development Option for vendor and technical certificates- e.g. CompTIA

Training Outcome:

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).
We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Employer Description:
iAM Compliant is a web-based (SaaS) scalable safety management tool, specifically designed to help you with everyday health and safety compliance, reporting, eLearning and more. You can create regular tasks, assign jobs, produce reports, and even prevent potential issues happening before they occur.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience