IT Support Assistant Apprentice (Poppleston Allen)

Providing technical support to colleagues, both remotely and on-site, resolving IT issues efficiently and professionally Responding to incoming support requests in person, over the telephone and via the firm's IT helpdesk Troubleshooting hardware and software issues across a range of devices, including laptops, desktops, printers, and mobile devices Assisting with the installation, configuration and maintenance of software applications, operating systems and hardware systems Maintaining accurate records of IT issues and resolutions in the IT helpdesk Providing training and guidance to colleagues on IT best practices and use of software systems Monitoring email quarantine system Liaising with external IT providers to resolve issues where necessary Assisting with user account management and system security tasks as required Documenting IT processes and maintaining accurate inventory records Working with the Head of IT and the Practice Manager to ensure the smooth and secure running of all IT systems and equipment

Training Outcome:
We are looking to offer a permanent role upon successful completion of the ICT Apprenticeship

Employer Description:
Poppleston Allen is the largest firm of licensing solicitors in the UK, specialising in the alcohol, entertainment, food hygiene, health and safety, regulatory and gambling sectors. Our clients range from one off and unique operators through to national multi-site brands. We also work closely with local authorities, police and professional bodies. Our people are the key to delivering the best legal advice possible and our success depends upon our team and is underpinned by our values. We are Candid, Committed, Collaborative and Creative. Everything we do is centred on these values and they are at the very soul of our firm.

Working Hours :
9.00am to 5.00pm with one hour break for lunch (35 hours per week) but ask for flexibility beyond this. Days to be confirmed.

Skills:
Microsoft Windows