IT Technician Apprentice

Act as the first point of contact for inbound support requests via phone, email, and ticketing system. Accurately log and prioritise tickets based on client impact, escalating when necessary. Provide basic first-line support (e.g. password resets, simple troubleshooting) under supervision. Use HaloPSA to create, update, and manage service tickets with clear documentation. Maintain up-to-date client notes and documentation as guided by the team. Deliver a professional and friendly customer experience, keeping clients informed. Shadow experienced technicians, follow SOPs, and participate in team meetings. Complete internal and external apprenticeship training to develop technical skills.

Training Outcome:
Opportunities for internal progression into Level 1 IT Technician roles.

Employer Description:
Mark1 IT simplifies IT for business owners by taking away the complexity and hassle of managing technology. Our team of experts handle all aspects of IT, from strategy and design to implementation and management, leaving business owners free to focus on what they do best – running their business. Our IT services include IT support, IT security and compliance, IT backup, IT procurement, IT consultancy, IT infrastructure, internet connectivity and cloud hosted voice telephony systems.

Working Hours :
Monday to Friday, 8:30am - 5.00pm, with 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail