Solutions Engineer/ Field Based Apprentice (Envera Telecom)

Providing technical support, including the installation, configuration, and troubleshooting of systems directly at customer sites Delivering remote diagnostics and issue resolution when on-site visits aren’t required—ensuring speed and minimal disruption for our clients Applying a logical, solution-oriented mindset to solve technical challenges efficiently and effectively Representing the brand with professionalism in all customer interactions, consistently upholding our company values Travelling to client locations across the Midlands and South of England, sometimes involving extended journeys and a very varied work environment Planning routes and managing your schedule to ensure punctuality and seamless on-site experiences for clients Embracing a continuous learning mindset—working with a variety of evolving technologies and actively developing your technical skill set

Training Outcome:

Move into a full Solutions Engineer role after a successful training period.

Employer Description:
At Envera our mission is very simple: To create and provide premium telecommunication infrastructure and online search listing services at an affordable rate for local businesses wanting to compete in the digital world. Our mission is to help SME companies transition and prosper in the often-confusing digital age by providing effective business communication infrastructure. With over 10 years of experience in communication and marketing, we are experts in our field and can offer you an honest, easy to understand telecoms service that will provide a clearer understanding of what technologies are available and how they could be used to improve many aspects of your day-to-day business interactions and utilise your businesses phone system to its full potential.

Working Hours :
9 am-5 pm Monday to Friday when office based. As required when visiting a customer.

Skills:
Communication skills,Organisation skills,Problem solving skills,Customer service skills,Logical and solutions-driven,Tech-curious,Willingness to learn,Self-motivated & independent,High energy,Highly adaptable,Reliable