IT Support Apprenticeship

 Support the maintenance of the helpdesk system – ensure requests are prioritised and completed in line with the department’s standards

•   Provide tech support to staff and students

•   Repair and maintain IT equipment 

•   Ensure the correct disposal of damaged and un-repairable equipment and that the school meets its recycling duties in line with current procedures

•   Install and configure new and existing IT equipment

•   Apply security policies for users, pushed out via group policy

•   Conduct software installation and ensure upgrades take place

Training:

Your training will be delivered online, every 4-6 weeks via a SMART classroom in 2 Day Blocks. 

Training Outcome:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

Employer Description:
They're are a dynamic and thriving Multi-Academy Trust, proudly encompassing sixteen schools across all phases, both mainstream and special, located in the vibrant communities of Wolverhampton, Rotherham, and Worcestershire.

Working Hours :
Monday – Thursday 8:30am - 4:30pm Friday - 8:30am - 4:00pm

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Team working