Level 3 Business Administrator apprenticeship

Provide a welcoming and professional experience for all customers throughout the booking process.  Offer guidance and support to trainers, assisting them with queries and diary coordination.  Engage with a diverse range of customers, ensuring their needs are met efficiently.  Ensure all booking records are accurate and promptly updated.  Communicate booking changes and updates to all relevant departments and individuals in a timely manner.  Manage routine administrative tasks, including updating records, typing, taking and making phone calls, email correspondence, and data entry.  Ensure compliance with company booking and cancellation procedures.  Maintain accurate booking records.  Raise any booking-related issues with your line manager to resolve them promptly.  Work collaboratively with colleagues to enhance the efficiency and effectiveness of training operations.  Contribute to ongoing improvements in processes and customer service.  Familiarise yourself with available CPD, including software, hardware and disability-related content, to enhance customer experience. 

Training Outcome:

Progression for the right candidate.

Employer Description:
The eQuality Solutions Group (eQS) vision is to make the world a more inclusive place by removing barriers to education, work and life. We have always been a ‘good business that does good, but we are on a journey to becoming ‘a great business, that does great things.’ We have grown from our North East base to now four locations also including Halifax and Tavistock, with over 60 employees and hundreds of expert consultants, who share our values. We can offer trusted and effective, off-the-shelf solutions, but we are also experts at creating bespoke, and even personalised, solutions where needed. As part of our Disability Services team, you will primarily work with e-Quality Learning, which provides assistive technology training in collaboration with Invate and Capita. Invate and e-Quality Learning are both part of the eQuality Solutions Group, working in partnership with Capita to support higher education students receiving Disabled Students’ Allowance (DSA). e-Quality Learning is dedicated to empowering disabled individuals in both education and employment by providing high-quality assistive technology training. Our goal is to promote independence, overcome challenges, and support personal aspirations, enabling individuals to reach their full potential.

Working Hours :
Monday - Friday between 9am-5pm.

Skills:
Communication skills,Attention to detail,Team working,Initiative