Apprentice Debt Officer

To work to achieve targeted results, dealing with all aspects of customer payment, invoicing and debt recovery contributing to the targets and objectives of the team in respect of individual performance, quality and customer service To deliver a proactive and practical response to customers who are experiencing financial difficulties with the management of their tenancy and rent arrears Helping to create awareness of the Government’s Welfare Reform Programme and making every effort to obtain rent owed through a preventative approach rather than to evict the tenant To deliver a front line service on behalf of Social Services, dealing with queries relating to care charging and invoice calculation, interpreting information within the Care Director and Business World systems, understanding how this will impact on the billing process and issuing instructions to other relevant departments that will correct the account within the terms of Council policy and legislation To understand the principles of County Court proceedings and the requirements for processing possession claims against tenants

Training:
Studying towards the Level 3 Advanced Credit Controller and Debt Collection specialist Apprenticeship Standard Internal induction programme when starting employment with us Training schedule has yet to be agreed. Details will be made available at a later date

Training Outcome:
Upon completion you will be a qualified Credit Controller and Debt Collection Specialist Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council, and help make sure you are ready for a wider job search

Employer Description:
Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.

Working Hours :
Monday - Friday, Shifts to be confirmed

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative