Apprentice Customer Service/Operations/Road-freight operator

Answer phone calls and emails from customers in a timely and professional manner.

Maintain accurate records of customer interactions.

Liaise with various carriers and hauliers

Taking bookings by telephone and email

Building /creating jobs (multi-freight)

Customs preparation - CDS / Thyme-it / TSS entries

Booking in final deliveries

Filing and post

Weekly min 6 hour off the job training

Training:
CUSTOMER SERVICE PRACTITIONER L2 APPRENTICESHIP STANDARD Mandatory Monthly College attendance

Training Outcome:
Subject to a successful Apprenticeship, including performance and availability, you may be employed by the company and considered for a full-time role

Employer Description:
European Roadfreight operator, distribute throughout EU & UK with partners and agents. General forwarding & UK Transport. 4 Branches in UK looking to develop new markets and grow branches.

Working Hours :
Monday – Friday 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Non judgemental