Business Administration Apprentice – Learning & Development

Main responsibilities:

Provide administrative support, including the operation of all office and administrative systems in accordance with SYFR’s procedures, such as processing incoming/outgoing post and answering telephone calls. Carry out filing, photocopying, scanning, faxing, binding, collation of learner programmes and materials and all other basic administration duties to support the work of the Learning and Development Team. Accurately input and retrieve information on relevant systems and databases and to assist with the production of reports/procedures and statistical analysis returns relating to learner development and achievement. Organise and minute meetings (as required) in the appropriate set format and with a high attention to detail and accuracy. Support the administration of the accredited qualifications and examinations centres including involvement in exam invigilation and qualification delivery. Support programme evaluation tasks, including the collation and management of customer surveys and feedback. Maintain accurate and up to date database records on all systems relevant to the work of the team. Provide administrative support to the Learning & Development Team and support and cover for other administration staff as required. Comply at all times with the SYFR Employee Code of Conduct and the Core Code of Ethics for Fire and Rescue Services in addition to adopting a conscientious approach to timekeeping and attendance. Practice and promote SYFR’s Equality, Diversity & Inclusion and Health & Safety Policies and to conduct oneself in a professional manner that is consistent with SYFR’s core behaviours and values at all times. Fully participate in SYFR’s Personal Review process according to the responsibilities of the role. Successfully complete any training and development required for the role. This will include proactive attendance at all education events, tutor sessions and assessments as required to successfully meet the requirements of the Level 3 Business Administrator Apprenticeship Standard (and any Functional Skills or GCSEs as required). Be responsible for the accurate and appropriate processing of any and all data, ensuring compliance with the General Data Protection Regulation and internal associated organisational policies and procedures around data protection.  Carry out other such duties within the department as from time to time may be required, which are commensurate with the apprentice role. ANY OTHER INFORMATION (including special conditions of service).

Training:

Qualification: Level 3 Business Administrator Apprenticeship Standard

Assessment:

Knowledge Test Portfolio-based Interview Project Improvement Presentation

Venue: The Sheffield College

Attendance: Blended learning, face to face and google classroom:

Training Outcome:
To be negotiated/discussed as required for the position.

Employer Description:
About us: South Yorkshire Fire and Rescue Authority is a statutory body made up of 12 local councillors from the district councils of Barnsley, Doncaster, Rotherham and Sheffield. The primary responsibilities of the authority are laid down in legislation, including the: Fire and Rescue Services Act 2004 Civil Contingencies Act 2004 Local Government Act 1999 The authority provides an effective, economic and efficient fire and rescue service.

Working Hours :
Fixed hours: Monday to Thursday, 9.00am - 5.00pm. Friday, 9.00am - 4:30pm. Flexi time may be considered after probationary period.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental