Meeting Co-ordinator and Sales Administrator Apprentice

Key Responsibilities:

Proactively call customers who have requested a smart home consultation via social media or other channels, to book them in for a meeting Liaise with the sales team to manage their calendar availability and assign meetings to the appropriate person Follow up with customers ahead of their scheduled meeting to confirm attendance and reduce no-shows Call customers who miss their meeting to reschedule at a more convenient time Keep customer records and meeting details up to date in the CRM system Provide friendly and professional communication throughout the booking process Provide regular feedback to the sales and marketing teams on the quality of leads coming through social media Actively contribute ideas to help improve the lead generation and follow-up process, ensuring a better experience for both the team and the customer Support other general sales admin tasks when required Assist with ad hoc projects requested by the senior sales team

What We’re Looking For:

Confident and comfortable speaking to customers over the phone Self-motivated and proactive — someone who takes the initiative to follow up leads and get meetings booked in Able to work independently and manage their own time effectively A natural communicator with a friendly, professional manner Strong organisational skills with good attention to detail Interest in sales or customer engagement — a desire to understand customer needs and help provide the right solution A team player who’s keen to learn and grow within a fast-paced sales environment

The ideal candidate will be confident speaking with customers, comfortable making outbound calls, and motivated to work independently to get meetings booked in quickly and efficiently.

This is a great opportunity to join a growing business and gain hands-on experience in customer engagement and sales support.

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ 3 Business Administration, qualification which will help start your career and give you an insight into the business processes and procedures Our training is delivered both face to face and remotely via teams with a development coach, who will be available for support  You receive 20% off the job training during this Apprenticeship which is included in your weekly working hours

Training Outcome:
This role has strong links with our business development and wider sales team, making it an ideal first step for someone looking to build a long-term career in sales or customer engagement There will be opportunities to progress into more senior roles as experience grows

Employer Description:
LightwaveRF is a pioneer of the smart home technology sector and developed the first internet enabled devices in 2008. The Company’s market leading proprietary Internet of Things (“IoT”) platform, together with its applications and connected devices, provides its customers with fully integrated remote control and monitoring of light, heat, power and security.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. 30 minutes for lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Work independently,Strong problem solving skills,Chatty and loves talking!