Medical Receptionist Apprentice

The role of Medical Receptionist is to provide comprehensive clerical support to the Practice in a reception and administrative role. It involves a high level of confidentiality and use of own initiative.

Duties & Responsibilities

* To provide and promote efficient and effective delivery of high quality administrative support to the Primary Health Care Team (GPs, Advanced Practitioners and Nurses)
* Dealing with patients and visitors, both face to face and on the telephone
* Answering the telephone promptly, making appointments, dealing with enquiries and recording of messages for colleagues
* Recording, filing and retrieval of information on our clinical information system
* Processing prescription requests
* Processing pathology results
* Administrative support to the triage GP
* Handling of incoming/outgoing mail, including franking
* Photocopying
* Dealing with general enquiries from other agencies

This role profile is not exhaustive, and you may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.

Training:

Customer Service Practitioner Level 2 Standard
Off-the-job training - to be agreed, on average 6-hours per week; with support from a Learning Coach to aid progress on programme. In-house training to learn systems and processes.

Training Outcome:

Possible permanent role upon completion of your apprenticeship; with the opportunity to further develop your skills.

Employer Description:
GP Practice

Working Hours :
Working pattern to be flexible over 4-5 days

Skills:
Administrative skills,Attention to detail,Communication skills,Initiative,IT skills,Non judgemental,Organisation skills,Patience,Problem solving skills,Team working