Business Administrator Apprenticeship at Millbrook Surgery, Castle Cary

We are looking for a highly motivated and enthusiastic Apprentice Personal Assistant (PA) to join our management team at Millbrook Surgery.

This is an excellent opportunity for an individual looking to start their career in administration and healthcare, offering on-the-job training and the chance to gain hands-on experience in a GP practice environment.

You will support the management team with various administrative tasks and help ensure the smooth operation of the practice. There will also be the expectation to attend our practice in Glastonbury (Glastonbury Health Centre) to support management where required.

Key Responsibilities:

Administrative Support:

Assist the Practice Manager and senior management team with administrative tasks such as scheduling meetings, managing calendars, and preparing basic reports and documents. Handle incoming calls and enquiries on behalf of the management team, providing friendly and professional customer service. Help organise and coordinate meetings, including preparing agendas, taking minutes, and following up on action items. Maintain organised and efficient filing systems (both physical and digital) to ensure all documents are easily accessible.

Diary and Schedule Management:

Support the management team by scheduling appointments and managing their diaries effectively. Ensure the management team is prepared for meetings by organising relevant documents and materials. Assist in scheduling the clinical and administrative staff.

Communication and Liaison:

Act as the first point of contact for internal and external communications, including liaising with patients, clinical staff, and external stakeholders. Help with the distribution of internal communications, such as memos and announcements.

Project Support:

Assist with various projects within the practice, providing administrative support and helping to track progress. Support the preparation of presentations and reports as needed.

Office Management:

Assist with ordering office supplies and managing inventory. Help with maintaining the general cleanliness and organisation of the office environment. Assist with organising the building maintenance.

Confidentiality and Compliance:

Handle patient and practice information in a confidential manner, ensuring compliance with data protection and confidentiality standards. Follow practice policies and procedures to ensure smooth operations and patient safety.

Learning and Development:

Participate in relevant training and development opportunities as part of your apprenticeship to enhance your administrative and healthcare knowledge. Support and learn from the management team, gaining insights into the day-to-day operations of a GP practice.

Key Skills & Qualifications:

No prior experience is required, but a keen interest in administration and healthcare is essential. Strong organisational skills and the ability to manage multiple tasks. Excellent communication skills, both verbal and written. Basic IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook). Ability to maintain confidentiality and handle sensitive information. A willingness to learn, work hard, and be proactive. Good attention to detail and the ability to follow instructions.

Desirable Attributes:

A positive, can-do attitude and eagerness to assist the management team. Ability to work well both independently and as part of a team. Good time management skills, with the ability to prioritise tasks.

Benefits:

On-the-job training and development opportunities. Support in gaining a recognised qualification. Pension scheme.

Training Outcome:

Possibility of a permanent position on completion of the apprenticeship.

Employer Description:
We are an innovative practice providing team-based patient care to a rural community based around the beautiful Somerset town of Castle Cary. Despite the pressures on General Practice, we have been able to stay ahead of the curve by continuously improving our services and looking at new ways to work smarter. This has seen us make some bold changes to stay ahead. With such a positive team, embracing innovation and evolving new projects to fit the need of our local community, our patients are able to enjoy a personal, friendly service with easy access to the whole team.

Working Hours :
This is a full-time apprenticeship position, with standard working hours of 09:00 – 17:00 (30 mins unpaid break) Monday to Friday. Some flexibility may be required to accommodate specific tasks and training sessions.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Non judgemental,Maintains confidentiality,A willingness to learn,Hard working,Proactive