Spares Team Customer Service Apprentice

This is an exciting opportunity to join Xylem Water Solutions’ Internal Spares Team as an Apprentice, where you’ll gain hands-on experience in customer service, sales processes, and technical support while working towards a valuable qualification.

Xylem is a leading water technology company committed to "solving water" by creating innovative and smart technology solutions to meet the world's water, wastewater and energy needs. 

What You’ll Be Doing:

As our apprentice, you will get hands-on experience and gain new skills and work alongside experienced staff. Through a combination of on-the-job learning and practical skills development, you will work on real projects from day one.  

Communicating with customers via phone and email, handling enquiries, and ensuring excellent service. Processing customer orders accurately and efficiently. Learning how to select and recommend pump spares and accessories to meet customer needs. Working towards key targets and KPIs set by the Spares Manager. Supporting internal and external stakeholders, including colleagues and the wider sales team. Maintaining records and procedures to ensure smooth operations. Developing your professional skills, from teamwork to problem-solving.

What We’re Looking For:

A willingness to learn and develop within a growing industry. Strong communication and people skills – friendly, confident, and approachable. A keen eye for detail and problem-solving abilities. Ability to work to deadlines and manage priorities. A proactive mindset with a passion for continuous improvement.

Why Join Us?

Gain practical experience while working towards a professional qualification. Work in a supportive team environment where your development is a priority. Build a strong foundation for a long-term career in customer service, sales, or technical support. Be part of an industry-leading company with fantastic career progression opportunities.

Job Description:

Become competent in the selecting of pump spares accessories. Working to gain in depth knowledge of internal sales processes and procedures Answering calls on the phone queues and assisting with customer queries. Enter customer orders ensuring a high-level attention to detail, managing customer expectations. Working to achieve agreed KPI’s and targets as prioritised by the Spares Manager. Help to maintain all records and procedures where necessary. Learn and engage to manage and develop both professionally and personally. Comply to all Health and Safety standards at all times ensuring proper reporting when necessary Key Competencies: Willingness and drive to learn Desire to ask questions and actively listen · Numerate and have strong problem-solving skills. Effective communicator People skills (approachable, friendly and confident) and a team worker Organised and can work to deadlines Continuous improvement mindset Cross-boundary collaboration Inspiring accountability Key Relationships: External: Customers, external sales team, colleagues based in other Xylem facilities and facility visitors of any description Internal: Managers, Team Leaders, Employees

Training:

What will I study?

Customer journey and expectations Understanding your organisation and industry Regulations and legislations relating to customers Interpersonal skills and communications Right first-time approach Taking ownership of the customer enquiry Dealing with conflict and challenge

How will I be assessed?

Blended delivery method including day release at college, work-based assessment and online learning including Reflective accounts, witness statements, activity-based work books, presentations, professional interview/discussion and work-based projects.

What does the course lead to?

Following the successful completion of the intermediate apprenticeship there is the opportunity for further development using other apprenticeship standards, depending on how your role has evolved and the potential to work towards career progression.

Training Outcome:

It is expected that after successfully completing your Apprenticeship, you will progress onto the Level 3 Customer Service Specialist Apprenticeship.  Xylem will continue to be committed to your learning and development throughout your career with us.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Employer Description:
As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience