Apprentice Administration Assistant and Receptionist

The following are the core responsibilities of the role. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Administration

Process incoming and outgoing mail (electronic and hardcopy) File and store records as required (electronic and hardcopy) Photocopy documentation as required. Process changes to patient registration, deduction of record and new patient registration. Input data into the patients’ healthcare records as necessary. Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately. Welcome patients and visitors to the practice, directing requests appropriately. Support all clinical and management staff with general administrative tasks as requested. Manage all queries as necessary in an efficient manner. Monitor and maintain the reception area and noticeboards. Scan patient-related documentation and attach scanned documents to patients’ healthcare records. As required, support in the process of repeat prescriptions, ensuring that they are processed accurately and efficiently. Prepare patient records for summarising and scanning. Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition. Answer incoming phone calls, transferring calls or dealing with the callers’ requests appropriately. Process patient requests for appointments. Process repeat prescription requests. Initiate contact with and respond to requests from patients, team members and external agencies. Enter read/SNOMED CT code data. Data entry of new and temporary registrations and relevant patient information as required. Direct requests for information, e.g., SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team.

Training:

You will work entirely on-site at Stanhope Practice 5 days per week with 6 hours set aside to complete college work.

Training Outcome:

On successful completion of the apprenticeship there are likely to be opportunities to progress within the practice.

Employer Description:
A busy NHS medical practice based in the rural town of Stanhope in the Durham Dales.

Working Hours :
37.5 hours per week arranged between 8:00am and 6:00pm Monday – Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Clear, polite telephone manner