Automotive Parts Advisor Apprenticeship - Pentagon Ford Warrington

Learn to identify and locate automotive parts using electronic catalogues, manuals, and computer systems Assist customers in-person, over the phone, and via email to fulfil their parts requirements and enquiries Collaborate with service technicians and mechanics to ensure accurate parts ordering and timely delivery Receive, inspect, and organise incoming parts shipments, ensuring accuracy and quality control Maintain inventory levels by monitoring stock levels, conducting regular audits, and placing replenishment orders as needed Utilise point-of-sale systems to process transactions, generate invoices, and manage customer accounts Provide product recommendations, technical advice, and pricing information to customers as needed Handle customer complaints and concerns professionally, striving to achieve satisfactory resolutions Uphold company policies and procedures regarding parts sales, returns, and exchanges Participate in training sessions and workshops to enhance product knowledge, customer service skills, and industry awareness

Training:

Supply Chain Warehouse Operative Level 2 Apprenticeship Standard:

The programme typically lasts 12–14 months dependent on the career path chosen, and you'll achieve a nationally recognised qualification All of our Apprentices are employed through the Dealer Network and attend week-long block training at the Henry Ford Academy in Daventry Block training is complemented by a combination of regular coaching visits from one of our experienced coaches, as well as Virtual Classroom sessions and E-Learning modules Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process

Training Outcome:
There are lots of opportunities to develop your career within our expanding Dealer Network Your early development is carefully mapped through your apprenticeship journey with your learning focussed toward achieving an industry-recognised qualification that's recognised across the motor industry This is the grounding for your future development within the network and opportunities exist once qualified to further develop your skills and to move into new roles

Employer Description:
Our Ford dealership in Warrington can be found at the bottom of Winwick Road near Matalan. Our bodyshop is just around the corner on Owen Street. Our Warrington dealership is conveniently located for customers travelling from Bold Heath and the surrounding area, as we are easily accessible via the A57 in only 15 minutes. We use over 25 years of experience in the industry to give you the best possible service, making sure that your time with us is enjoyable and stress-free. Although we’ve grown to become one of the largest dealer groups in the UK, we haven’t forgotten how important our customers are. We don’t believe in high-pressure selling; we encourage our customers to take their time and make a decision that’s right for them.

Working Hours :
Monday - Friday, 8.30am - 5.30pm. At least 20% of your working hours will be allocated to off-the-job training.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience