Business Administration Apprentice

You’ll play a key role in supporting day-to-day operations and delivering excellent service to internal and external stakeholders.

Main duties include:

Deliver proactive and efficient administrative support to our GP Federation and member practices Manage multi-channel correspondence, including emails and phone calls, liaising across practices in both localities Schedule meetings, coordinate appointments (where required), and maintain shared calendars Provide personal assistant support to one or more PCN Clinical Directors, ensuring clinicians’ schedules are well-organised and managed Support internal and external communications, including electronic correspondence, updating newsletters, and maintaining web content SystmOne is a clinical system which is used across the NHS to store health records; you will use this to extract relevant data monthly, build clinician rotas, and oversee holiday planning when directed Develop a strong understanding of SystmOne to respond confidently to general enquiries Assist Operational and Business Managers with general administrative tasks related to PCN/Federation oversight Investigate routine enquiries, providing clear advice and practical support as needed

What you'll learn:

Proficiency in office systems and streamlined business processes Strong communication skills and effective time management techniques Collaborative teamwork within professional business environments Competence in digital tools such as Microsoft 365, including note taking Operational knowledge of the SystmOne clinical system Familiarity with NHS and primary care procedures Understanding of data protection regulations and patient confidentiality protocols Effective workplace communication in healthcare settings

Training:
The successful candidate will complete Level 3 Business Administration Apprenticeship Standard This will be delivered in the workplace, with a tutor visiting once a month

Training Outcome:
Upon completion of the apprenticeship there is the possibility of permanent employment and going on to complete further qualifications for the right person

Employer Description:
GP practices in Easington and Sedgefield are members of a not-for-profit Community Interest Company – South Durham Health CIC. Community interest companies exist to benefit communities and the purpose of South Durham Health CIC is to relieve illness and promote health amongst residents and patients registered with GP practices and those who work in the localities of Easington and Sedgefield. SDH delivers health services to patients across both localities and provides support, training, and education to its member practices. The membership of SDH is drawn from partner General Practitioners in seventeen GP practices. SDH is overseen by a Board of Directors. Directors are elected by and from the membership. The Board is supported by a chief executive and management team providing full time leadership and support for SDH. The management team includes staff with a range of skills and expertise including experienced former practice managers.

Working Hours :
Monday - Friday, 8.00am - 4.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative