Customer Service Apprenticeship - Birmingham

This position serves as the first point of contact for clients both over the phone and in person, providing exceptional customer service and handling all initial enquiries. Key responsibilities include booking appointments and valuations, managing a wide range of administrative tasks, and gaining in-depth knowledge of the property industry.

The role also involves ensuring compliance with legal and regulatory documentation, supporting the full tenancy process—from initial enquiry through referencing to move-in—and ensuring that each step is completed smoothly and professionally. Strong communication and organisational skills are essential to effectively liaise with potential tenants and support the team in delivering a high-quality service.

We are a small, close-knit office of six team members. Everyone contributes to a positive and productive working environment by helping each other and sharing responsibilities as needed.

This role offers a fantastic opportunity for someone who is eager to learn and grow within the property industry and gain experience within customer service. With hands-on experience across various aspects of the business, there’s plenty of scope to develop new skills and take on additional responsibilities over time, depending on your interests and ambition.

Your role will include:

Answering the telephone First point of contact for all customers, dealing with all queries, face to face, email or over the phone and following them through or passing them through to the relevant person Dealing with email enquiries efficiently over the telephone Will be the main administration support for the whole office Diary management

Benefits 

Parking permit will be supplied 20 days holiday plus 8 days bank holiday 45 mins lunch

Training:

Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.

On completion of this 12 month apprenticeship you will have gained your Customer Service Level 2 Apprenticeship.

Training Outcome:

Possibility of a full time role after the completion of the apprenticeship.

Employer Description:
We are a distinguished Estate and Lettings Agency, renowned as an industry leader for over 13 years. We take pride in being the boutique Estate Agency that blends a fervour for people and property. Our accomplished team adopts a multidisciplinary approach, specialising in residential and commercial property sales, lettings, and management. What sets us apart is our extraordinary track record, consistently achieving the highest prices for our sellers, with an impressive 99.1% of the asking price achieved on average for many of our sellers

Working Hours :
Monday - Friday (8.45am - 5.00pm). Inc. every other Saturday (10.00am - 2.00pm).

Skills:
Organisation skills,Communication skills,IT skills