Apprentice IT Helpdesk Analyst

Key Responsibilities:

Provide 1st line support for IT infrastructure and systems across the organisation Respond promptly and professionally to help desk tickets, ensuring timely resolution of issues Assist in the testing of system developments and upgrades, reporting any issues or anomalies Create, update, and maintain reports to support IT operations and decision-making Perform routine IT tasks as assigned, ensuring consistency and reliability in service delivery Collaborate with team members to improve support processes and enhance user experience

Training:

Information Communications Technician Level 3.

Training with Milton Keynes College.

Ongoing training, support and development with the employer.

Your learning will take place at the South Central Institute of Technology, which offers benefits such as:

Quality teaching and support Project-based learning, co-delivered by employers State-of-the-art facilities with plenty of tech equipment available

Training Outcome:

Potential to start building a strong and stable foundation in this industry and grow your skills in this career field.

Employer Description:
So much more than a distributor: Madison started back in 1977 as a small bike shop based in West Hampstead, London. Over the last 40 years, the business has transformed itself into the UK’s leading distributor of bicycle parts and accessories. Madison is the leading distributor of branded cycle components and accessories, angling and power-sports equipment in the UK. Our business continues to grow and we pride ourselves on our reputation within the industry. We offer a supportive and open working environment and we have many long serving employees.

Working Hours :
Monday - Friday 09:00 - 17:15

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Analytical skills,Logical,Team working,Initiative,Patience