Customer Service Apprentice

•To answer, handle and direct customer, supplier and staff queries via email and telephone and to keep customers informed throughout the entire process.
•To check and edit completed engineer job sheets, ensuring that all information is correct and up to date, then sending to the customer directly via email.
•To scan and file engineering paperwork, ensuring that all documents are stored correctly and can be accessed easily.
•To keep track of relevant service information by updating spreadsheets.
•To prepare parcels and keep track of receipts, ensuring that all parcels are sent and received in a timely and efficient manner.
•To attend all college sessions and complete assessments as required.
•To take responsibility for applying all college learning to your role, to understand the combination of academic and practical elements of business administration.
•To interact with the service team and assist in ensuring the efficient and smooth

Training:

Full time role with 1 day per month at Leeds City College studying at Print Works Campus.

Training Outcome:

Full time permanent contract is highly likely upon completion of the apprenticeship.

Employer Description:
Over three decades, Gough & Kelly has established itself as a premier provider of security products and services across the north of England. From humble beginnings, the business has grown by staying true to its ethos of building excellent relationships with clients. We work with organisations large and small, across a range of different industries, providing consultancy advice and delivering hands on support. Our goal is simple: to provide a safe and secure environment for all. We aim to achieve this by offering only quality products and services and creating bespoke systems that are tailored to our clients’ needs. Our team is professional and accountable, and works hard to support customers by exceeding their expectations. Find out more about us here.

Working Hours :
Exact hours TBC, this is a full-time Mon-Fri role.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Initiative