E-Rostering Apprentice - Business Administrator Level 3

To provide administrative support using the Allocate Optima e-rostering system to assist end users with their queries. Assist with the processing of reports using data from the e-rostering system. Assist and support with the processing of staffing changes and movement. To provide support with the auditing and data integrity of the e-rostering system. To provide support to staff over the phone, as well as to visitors to the office. To assist in the smooth running of the service by using excellent communication skills and escalating queries and issues (where applicable). To monitor the shared inboxes, categorise new emails, file completed emails and escalate urgent requests to a member of the team as appropriate. To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by wearing the Trust identity badge at all times whilst at work. To undertake statutory and mandatory training as required in accordance with the Trust’s policies and procedures. To maintain at all times the rules relating to confidential information. Assisting in the maintenance of a clean, tidy, organised and appropriately stocked environment. Become familiar with and comply with all health and safety regulations, Trust policies and procedures and incident reporting.

Training Outcome:

Following the apprenticeship, there may be scope to apply for a full-time position within the Trust - TBC upon completion.

Employer Description:
The Royal Wolverhampton NHS Trust is one of the largest NHS Trusts in the West Midlands providing primary, acute and community services. We have been nationally recognised for providing excellence in healthcare; we are home to the busiest and most technologically advanced Cardiac Centre in the West Midlands.

Working Hours :
Monday - Friday, 9am to 5pm.

Skills:
IT skills,Attention to detail,Problem solving skills,Team working