Client Support Apprentice (36234)

Role-Specific Responsibilities

To assist in the administration of a portfolio of policies for our corporate and individual clients Provide support by being the first port of call for answering phonelines To maintain the firm’s bespoke customer database at all times To answer any client queries accurately and in a professional and timely manner and to keep accurate, clear and concise records for audit trail purposes Providing administration support to the Client Support Advisers and Independent Insurance Consultants Receive, sort and distribute daily mail/deliveries Responsible for franking all outgoing mail and taking mail to a post box each day Checking that all documentation received from insurers is accurate To ensure that your allocated ‘task list’ is always kept up to date, complying with the firm’s service level agreements To ensure that all client information is treated in accordance with the Data Protection Act Assist in maintaining good working relationships with insurance companies Receive visitors by greeting and welcoming them Any other ad hoc administration duties

How you will be supported

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

More about this vacancy and any others you are suitable for Any training you need to complete What the next steps will be

How you could get there If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Training Outcome:

Possible progression within the company and progression onto the next level of apprenticeship.

Employer Description:
Santé Group a leading provider of Employee Benefits, Employer Wellness and Employee Benefit Solutions in the UK. Our registered intermediaries, Nugent Santé and Santé Life offer clients comprehensive Health and Protection insurance advice. We are dedicated to creating a positive impact in the health, wellness, insurance, and employee benefits space; for individuals, companies, brokers and intermediaries.

Working Hours :
Rota basis. Monday - Friday between 8am - 5pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Enthusiastic,Confident,Outgoing,Positive attitude,Good telephone manner