Business Administration Apprentice

Key responsibilities include:

•             Assist customers in identifying the correct parts for their vehicles over the phone, email, and live chat

•             Provide prompt, clear, and courteous responses to customer inquiries and orders

•             Offer technical advice to ensure customers make informed purchasing decisions

•             Resolve customer issues efficiently, aiming for first-contact resolution wherever possible

•             Maintain up-to-date knowledge of our product offerings to confidently support customers

•             Liaise with other departments to fulfill customer needs and ensure seamless service

•             Keep accurate records of interactions and transactions in our CRM system

Skills and experience required:

·       Be able to get to the location daily

·       Strong attention to detail

·       Good communication skills

·       Good organisational skills

·       Good MS Office skills

·       Teamwork skills

·       Grade 4 or above in Maths and English GCSE

This role will be supported by Starting Offs Level 3 Business Admin apprenticeship qualification and off-the-job training.

Training:
Business Administration level 3 Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training Outcome:

Possible full time permanent position upon completion of the apprenticeship.

Employer Description:
One of the largest independently owned Automotive software solution companies in the UK based in Northampton. They are committed to delivering a high standard of service, friendly advice and top-quality product and continuing to grow from strength to strength. They can offer a complete solution for the automotive industry. Whether they are dealing with independently owned garages or corporate businesses The successful candidate will need to be motivated, and reliable and show willingness to learn and progress within their career.

Working Hours :
Monday to Friday 9:00 – 17:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative