Customer Service Apprentice

What you’ll do on a typical day: 

Proactively seek to prevent issues and when issues do arise, find out-the-box solutions to keep our service levels running to the highest possible level Analyse reoccurring issues and determine root cause & solution Handle claims issues from tan internal customer perspective Monitor inbound/outbound call logs Deal with claims issues from customers

What you need to succeed at XPO: 

You’ll need to have worked in distribution and warehouse customer service environment Be honest, reliable, flexible, and focussed Excellent communication skills in all forms & at all levels Working experience of Microsoft packages such as Microsoft Word and Excel

Training:

Customer Service Specialist Level 3.

Training will be delivered monthly by your tutor, through a mix of online sessions and face-to-face visits in the workplace. Each session will last around three hours.

You’ll also need to achieve Level 2 Functional Skills in maths and English, unless you’re exempt due to prior qualifications such as GCSEs or A-levels.

Training Outcome:

Permanent position for the right candidate. 

Employer Description:
XPO is a leading provider of world-class solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make XPO a great place to work.

Working Hours :
Monday - Friday, 07.30 - 16.00/08.30 - 17.00 rotating shifts as below: 07:30 - 16:00 08:00 - 16:30 08:30 - 17:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative