Apprentice – Facilities Support Assistant

Learn to provide a high level of customer service at all times Carry out general building related duties within the boundaries of the managed sites within your personal competency as directed. Develop your knowledge to carry out general duties as detailed by the Facilities & Services Supervisor, this may include reception duties, checking of identities, and opening and locking up procedures and the use of personal radios Learn to receive, document and dispatch goods and services including post Assist in general cleaning duties as required in the buildings, as directed. This could include the use of specialist equipment, but full training would be given Assist in the cleaning and maintenance of the building car park, cycle store and surrounding outside areas Assist the Building Supervisor (or equivalent) in preparing, cleaning and the maintenance of the building lecture facilities. This will include manual handling, particularly the moving of furniture and audio-visual aids and require some knowledge of IT equipment Assist the Building Supervisor (or equivalent) in maintaining a high standard of service to the building users as required. Proactively identifying areas for improved presentation or requiring some form of maintenance. This includes the wearing of the uniform provided, being courteous and polite to everyone and adhering to the University Code of Conduct With support, monitor and maintain a high standard of safety as required by the HASAW Act 1974 and be conversant with current COSHH and Manual Handling Regulations Agree to attend University training courses as necessary Be prepared to provide holiday/sickness cover when required This may include a change in work timings, hours and work location Carry out training and such other comparable duties as may be directed. This will include but not limited to; first aid, manual handling, CCTV operator and security clearance checks Learn to perform other duties that may be required from time to time to enable the Facilities Management Team to deliver its agreed service levels

Training:
Apprenticeship training will be delivered through a flexible, remote model utlising MS Teams You will benefit from monthly group masterclasses and tutor 1-2-1 support throughout the learning journey

Training Outcome:
With a growing Facilities Management and Estates team there is ample opportunity for progression in the department for the right candidate Further professional development is also available through higher level apprenticeships

Employer Description:
Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution. While we have long traditions of scholarship, we are also forward-looking, creative and cutting edge. Oxford is one of Europe's most entrepreneurial universities. Income from external research contracts in 2016/17 exceeded £564m and we rank first in the UK for university spinouts, with more than 130 companies created to date. We are also recognised as leaders in support for social enterprise. Join us and you will find a unique, democratic and international community, a great range of staff benefits and access to a vibrant array of cultural activities in the beautiful city of Oxford.

Working Hours :
Varied shift pattern covering 36.5 hours a week. Flexibility to support business need and holiday cover.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience