ICT Technician Apprentice

Installation & Preparation of new IT Hardware & Infrastructure Maintain an asset register Management of call queue, ensuring calls closed in timely fashion Escalation of calls to 3rd line team where necessary Regular work alongside 3rd line and other teams for project delivery Perform software rebuilds of laptops & PCs where needed Working with products in the Microsoft suite. Including Microsoft Teams Assisting users in understanding new technologies and ways of working Advising on hardware procurement Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras Address IT issues by prioritising in response to customer service level agreements Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets Support the roll out of upgrades or new systems or applications

Training:
Comprehensive introductory modules to technical concepts Level 3 Information Communications Technician apprenticeship standard Training for all pathways of your IT career (support technician, network technician, digital communications technician) Specialising in a portfolio of evidence for the Support Technician pathway e-learning training materials Bi-weekly virtual classroom training on all options of the apprenticeships Access to virtual labs to develop technical competency Monthly work-based coaches visits and competency checks 9 am - 5 pm Support desk for technical support Personal Learning and Thinking Skills and Key Skills development Option for vendor and technical certificates - e.g. CompTIA

Training Outcome:

This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech).

We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme.

Employer Description:
RoarTech differentiates itself by offering a more bespoke approach to IT services, taking the time to fully understand our clients' needs and goals and creating tailored solutions that deliver real results. Our focus on personalised service and support sets us apart from our competitors and helps build lasting relationships with our clients. ‍ Our services are tailored at improving student outcomes, increasing efficiency in the classroom, and optimizing the school's IT infrastructure. Educators and administrators are often looking for technology solutions that will help them achieve these goals, while also being easy to use and maintain. We are a technology partner who understands unique needs and challenges and can provide customised solutions that meet clients specific requirements.

Working Hours :
Full-time Monday to Friday - 37 hours per week. 8:30am to 4:30pm with a 30-minute lunch

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Non judgemental,Patience