IT SUPPORT APPRENTICE

Installing and configuring computer hardware, software, systems, networks, printers, and scanners This role will require you to travel to cliet sites from time to time, you need to be a driver Monitoring and maintaining computer systems and networks Responding in a timely manner to service issues and requests. Providing technical support across the company (this may be in person or over the phone/remotely) Setting up accounts for new users Repairing and replacing equipment as necessary Testing new technology Logging customer queries/issues in the company ticketing system promptly

Training:
You will receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 Information Communication Technician qualifications Functional skill maths and English (if required)

Training Outcome:
Upon successful completion of the apprenticeship, there is potential for a full-time role

Employer Description:
We are a small team here at Boldmere IT Solutions so teamwork is important. Whilst each have their specific duties related to skills and expertise, it is important all ‘muck-in’ and undertake the general duties that we can all do – e.g. make the tea, clean, greet visitors etc. We are a growing business so the detail of this job description will evolve and change with growth through conversation and practice. We link job descriptions to core competencies and behaviours, which explain ‘how’ we should do our jobs. We will endeavour to update the job description on an annual basis. We will use it as part of managing performance.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Patience,driving