ServiceNow Process Architect – Dubai / Abu Dhabi

We’re working with a leading ServiceNow customer in the UAE to find a talented ServiceNow Process Architect who can design and optimise ITIL-aligned processes, ensuring ServiceNow delivers real business value. This is a high-impact role where your expertise will help shape how IT services are delivered across the organisation. Key Responsibilities: - Lead workshops with clients to analyse and align core ITIL processes to ServiceNow capabilities. - Map out “as-is” processes and design the “to-be” vision for IT service management. - Act as a trusted adviser, providing expert guidance on ITIL best practices. - Work closely with technical teams to ensure smooth translation of process design into ServiceNow builds. - Influence and collaborate with stakeholders at all levels. Requirements: - ITIL certification (Foundation or higher) – essential. - Proven experience facilitating process discussions with clients. - Strong knowledge of aligning business processes to ServiceNow. - Excellent communication and stakeholder management skills. Package on Offer: - Paid flight for employee on joining. - Medical insurance (employee only in Dubai, family coverage in Abu Dhabi). - 3 months’ paid accommodation upon arrival. - Full visa sponsorship. - 22 days annual leave plus UAE public holidays. - Bereavement, maternity, and sick leave. - Gratuity payment (mandatory end-of-service benefit in the UAE). If you’re an ITIL-certified ServiceNow Process Architect ready for a rewarding move to the UAE, we’d love to hear from you. Apply today and make your mark in one of the world’s most dynamic locations.