Customer Service Representative (Business Administration) Apprenticeship
A Business Administration Customer Service Representative is responsible for providing support and assistance to customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. This role typically involves managing customer communication, processing energy contracts, handling complaints, and maintaining accurate records.
Day-Day Responsibilities:
Customer Interaction:Answer inbound calls or make outbound calls to commercial clients (businesses, organizations, etc.)
Understand their energy usage needs and provide tailored solutions for electricity and gas plans.
Collect information from clients (e.g., current energy provider, usage patterns) and compare prices across various energy suppliers.
Provide clients with quotes and highlight potential savings from switching to different providers.
Stay up-to-date with the latest energy tariffs, promotions, and packages offered by different energy companies.
Explain the terms and conditions of various plans to clients clearly.
Input customer information and energy usage data accurately into the system.
Keep track of communications, quotes provided, and follow-ups in the customer relationship management (CRM) system.
Advisory Role:Offer advice on energy efficiency, energy-saving tips, and how to optimize their energy contracts.
Assist with contract renewals and ensure clients understand their billing structures.
Follow up with clients to ensure they are satisfied with their energy plans or to encourage them to finalize any pending contract offers.
Handle objections and concerns from clients to help close deals.
Ensure that all calls and transactions comply with relevant energy regulations and company policies.
Provide accurate and transparent information about the pricing and terms.
Training:
Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry.
It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact.
This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study.
This will give you every chance to achieve the highest grade possible! On completion of this 12 month apprenticeship you will have gained; Business Administration L3 Apprenticeship Qualification.
Training Outcome:
Possibility of a full time role after the completion of the apprenticeship.
Employer Description:
We are an independent commercial energy consultants with rich experience in the energy market. At PIHU Energy we offer a bespoke service to assist with your business needs and demands. Our experienced consultants have a vast portfolio with the market leaders to provide you with the best tariffs and impartial advice. We understand reducing cost is a very important factor whether you are a newly established business or have been running for many years .
Working Hours :
Monday-Friday (9AM-5PM)
Skills:
Communication skills,Organisation skills,Attention to detail,Customer care skills,Administrative skills,Patience,Analytical skills