Business Administration Apprenticeship

Primary function of this role is for customers to have one point of contact for service and parts within designated regional area, covering all aspects of Customer Service 

The role will require the ability to deal across functions, from Field Service Engineers through to, and including, Senior Managers, decision makers and main board directors within customer organisations and our own international organisation.

Your duties and responsibilities in this role will consist of:

Promptly dealing and responding quickly to customer enquiries by telephone and email within 8 working hours. Act as secondary contact for all customers. Accurately processing customer orders same day if received by 3pm Log all machine breakdowns within 1 hour and liaise with the field service team  To effectively and efficiently answer service and break down requests from customers, considering at all times the Service Level Agreements in place. To allocate service / breakdown workload to the external engineers in an efficient and timely manner, considering locations and engineer travel time Review and process all field service estimates within 24 hours for review and approval by the customer Provide customers with official quotations and follow up all opportunities in a timely manner. To manage the lifecycle of service contracts on a monthly basis, work with customers to advise when current contracts are expiring and ultimately encourage them to renew. Active follow up of equipment sold without service contracts. To deal promptly with any customer complaints acknowledging them within 8 hours of receipt or problems escalating where required  

Training:

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Training Outcome:

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
Hako are a company at the forefront of cleaning machine technology and advancements and a direct subsidiary of Hako Werke GmbH, Europe’s leading manufacturer of floor cleaning and grounds maintenance equipment and solutions.

Working Hours :
Monday to Friday, 9am to 5pm.

Skills:
Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Non judgemental,Tenacity,Trustworthy,Organisational skills