IT Apprentice

Assist in the installation and configuration of computer operating systems and applications Perform basic troubleshooting and support tasks under supervision Prepare, pack, and ship IT equipment to clients or end-users Maintain accurate records of hardware and software deployments Provide friendly and professional assistance to users via email, phone, and ticketing systems Work closely with the Service Desk team to learn and develop troubleshooting skills Follow IT processes and procedures to ensure smooth service delivery Keep up to date with IT industry developments and actively participate in training

Training:
Delivery to be completed on site and off the job training either at Barnsley College or your place of work Student to complete an Information Communication Technician Level 3 Apprenticeship

Training Outcome:
Possible career progression

Employer Description:
Contrac is a dynamic and growing Managed Service Provider (MSP), delivering top-tier IT support and solutions to businesses.

Working Hours :
Monday to Friday, hours to be discussed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative