Solutions Engineer Apprentice (Envera Telecom)

You’ll travel extensively across the Midlands and South of England, so a full UK driving licence (with at least 2 years' experience) is required. A company vehicle and fuel will be provided. No prior IT or networking experience? No problem! We provide full training—you just need a logical mindset, a strong work ethic, and a passion for problem-solving.

Customer-Facing Technical Support: Provide installation, configuration, and troubleshooting at customer premises Remote Support: Diagnose and resolve issues remotely when on-site visits aren’t required Problem-Solving: Use a logical, solution-focused approach to ensure customer issues are resolved efficiently Brand Representation: Maintain professionalism and uphold our company values in all customer interactions Travel & On-Site Work: Drive to various customer sites across the Midlands & South of England—sometimes requiring significant travel Punctuality & Professionalism: Work around customer schedules, ensuring timely arrivals and well-planned travel Learning & Development: Work with a range of evolving technologies and continuously expand your skill set

Training Outcome:

Move into a full Solutions Engineer role after a successful training period.

Employer Description:
At Envera our mission is very simple: To create and provide premium telecommunication infrastructure and online search listing services at an affordable rate for local businesses wanting to compete in the digital world. Our mission is to help SME companies transition and prosper in the often-confusing digital age by providing effective business communication infrastructure. With over 10 years of experience in communication and marketing, we are experts in our field and can offer you an honest, easy to understand telecoms service that will provide a clearer understanding of what technologies are available and how they could be used to improve many aspects of your day-to-day business interactions and utilise your businesses phone system to its full potential.

Working Hours :
9 am-5 pm Monday to Friday when office based. As required when visiting a customer.

Skills:
Problem solving skills,Customer service skills,Professionalism,Social awareness are essential,Logical and solutions-driven,Tech-savvy mindset,Self motivated,Independent,Highly adaptable,Eager to learn