Customer Service Apprentice

Typical day to day duties will include:

Ensuring all tasks are completed to agreed deadlines  Work efficiently and effectively Ensure effective communication with the customer To collate and scan all delivery notes into the Navision system so that proof of deliveries can be provided to any customer requesting one Ensure that all delivery notes are filed correctly Contact customers on a weekly basis and establish how many stillages require collection and update the transport team Filing of sales orders Issuing collection note paperwork Raising cases on CRM system Maintenance of filing systems Checking and processing sales orders Assisting the department with scanning of documents Admin support as and when required both the Customer Service Team and Credit Control Department

Training:
This is a Customer Service Level 3 apprenticeship which is delivered over a 15 - month period You will be required to attend an initial induction period and 10 training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company

Training will include:

NVQ Level 3 in Customer Service Employer Rights and Responsibilities Personal Learning and Thinking Skills 20% off the job training

Training Outcome:
Full time position after completion of the apprenticeship and opportunity to complete more training and qualifications

Employer Description:
Stormking leads in supplying GRP Products to the UK's construction and house-building sectors. Our unmatched expertise in GRP Products enables custom-made solutions, embodying innovation, quality, and efficiency. Stormking are a part of the Epwin Group. The Group has grown both organically and by acquisition to become the leading manufacturer of energy efficient and low maintenance building products for the Repair, Maintenance and Improvement, social housing and new build markets in the UK. The Group serves the trade, retail, new build and social housing sectors through a nationwide network of merchants, plastics stockists, window, door and conservatory manufacturers and installers. Our products are designed and manufactured in-house to suit the needs of our end-user markets and are sold under established and trusted brands. We have a wide product range to cater for all requirements and are constantly investing and innovating in new processes, products and services.

Working Hours :
Monday - Friday, 9.00am - 5.00pm,

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience