Support Desk Engineer apprenticeship

To provide 1st line technical support, answering support queries via phone, email and live chat To maintain a high degree of customer service for all support queries and adhere to all service management principles To take ownership of user problems and be proactive when dealing with user issues To log all calls on the call logging system Respond to enquiries from clients and help them resolve any hardware or software problems Maintain a log of all calls taken Maintain a log of any software or hardware problems detected Support users in the use of computer equipment by providing necessary training and advice Call logging and dealing directly with clients To allocate more complex calls to the relevant support member

Training:

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

The company may offer a full-time position at the end of the apprenticeship.

Employer Description:
We have a proven track record within the B2B marketplace and the education sector and we are focused on rising to meet and exceed new challenges, to improve our services. We constantly monitor and review our operations to highlight any areas for potential improvement which in-turn helps to make our customer’s experiences better.

Working Hours :
Monday to Friday 9am-5pm.

Skills:
Communication skills,IT skills,Problem solving skills,Team working,Knowledge of Microsoft,Excellent telephone manner