Sales Administrator Apprentice

The Sales Administrator Apprentice will be responsible for the following duties:

Sales Support:

Assist the sales team with processing customer orders, preparing quotes, and managing sales enquiries Respond promptly to customer requests, providing accurate information and resolving issues to support the sales cycle

Customer Support & Communication:

Be the initial point of contact for new and existing customers via phone or email Develop and maintain strong relationships with clients to encourage repeat business and referrals

Dispatch Team Support:

Collaborate with the dispatch team to ensure accurate and timely order packing, facilitating prompt delivery to customers Assist with the receipt and processing of incoming goods, ensuring supplier deliveries are efficiently checked, recorded, and stocked in a timely manner

CRM Management:

Perform administrative duties such as maintaining customer records, updating CRM tools, and ensuring the seamless coordination of sales operations

Returns Support:

Provide administrative support such as issuing Returns Merchandise Authorisation (RMA) documentation to the customers, updating information on the RMA Tracker and chasing customers and suppliers for updates on the RMAs progresses

Training:

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.

Training Outcome:

After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position.

Employer Description:
Based in the south of the UK, Eurofyre Ltd is a privately owned company established in 2007. Eurofyre is a global provider of specialist fire detection and associated safety products for commercial and industrial applications. Eurofyre’s key objective is to manufacture, supply and promote fire detection solutions that are designed to give users time to respond to possible threats before the loss of critical infrastructure, high-value assets, business and, most crucially, life. Eurofyre works closely with representatives all over the world to enhance the service they provide to their customers. We do this by providing concise online literature, specific training programs and exceptional pre and post-sale technical support.

Working Hours :
Mon - Thu 8.15am - 4.45pm; Fri 8.30am - 4pm These hours can be flexible to work around means of transport to Eurofyre. The vacancy hours are to suit the successful applicant and can be between 30 and 40 hours.

Skills:
Customer care skills,Problem solving skills,Team working,Strong multi-tasker,Time management,Great communicator,CRM and software proficient,High attention to detail,Goal oriented,Career driven