Internal Support Engineer Apprentice

Fault finding IT issues Investigation and resolving end user queries and faults with any IT related end user software and/or equipment Microsoft administration Deployment of IT equipment Use of an RMM (Remote Monitoring & Management) software to support end users Provide troubleshooting and technical support face to face, via phone, web-based tools and email for our internal users Additionally, when not carrying out the roles above there will be opportunity to work with the Technical Wi-Fi team

Training:

Delivery model:

Work-based training with your employer Day release during term time (approximately 1 day a week for 1 year) Regular meetings with your training coordinator to monitor progress and well-being Approximately four on-site assessment visits per year Level 2 Functional Skills in Maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours a week of an apprentice’s time at work

Qualifications included:

Level 2 Functional Skills in English and Maths (if required) Level 3 Information Communications Technician Apprenticeship

End Point Assessment:

Work based project and presentation Portfolio based interview

Training Outcome:

At the conclusion of a successful apprenticeship there is the opportunity to become a permanent member of the Technical team at a Junior position.

Purdicom believe in constant growth of individuals so further certifications will be available and encouraged upon completion.

Employer Description:
Purdicom is an exciting, fast-growing technology company based in Oxfordshire. We are a value-added distributor acting as a supply chain partner to many well-established vendors and brands. We supply enterprise-level Wi-Fi, Point-to-Point and security technologies to a very hungry market. The products and services we sell are always in high demand. We are a privately owned, award-winning business that has become a recognised leader in its industry – and much like the industry itself, our company has been in continual rapid growth since its inception in 2005. Our headquarters are situated in the most beautiful of surroundings, with the offices set within a series of modern barn conversions right in the heart of the Oxfordshire countryside.

Working Hours :
Monday to Friday, 8:30am to 5:30pm or 9.00am to 6.00pm. Finish at 5.00pm/5:30pm on a Friday.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative