Apprentice Medical Administrator

This is a fast-paced role in a busy and demanding environment. We need our staff to be flexible, resilient, well organised, and able to problem-solve and multi-task whilst maintaining a friendly and approachable manner.

The most important part of the role is to provide excellent patient care and communication, and it is essential to remain calm and empathic with a professional manner.

The core responsibilities are: 

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Working as a dynamic and effective team member to ensure patients are receiving excellent care Accurate data input of patient medical records Opening up / locking up of the practice and maintaining security in accordance with practice protocols  Upholding the practices core values at all times Signpost patients to appropriate service or healthcare professional Always maintain strict confidentiality Deal with all general enquiries, explain procedures, make new and follow-up appointments and take messages, ensuring accuracy of detail and prompt appropriate delivery Follow practice protocols and procedures Opening and sorting the mail in line with the practice protocol Receiving deliveries and checking orders are complete - this can be vaccine deliveries, and stationery / supplies Ensure that all new patients are registered onto the computer system promptly and accurately Follow Health and Safety Regulations as set out by the Practice Attending regular staff and training meetings and contribute towards these meetings Take responsibility for maintaining a record of own personal and professional development To be aware of the Practice Safeguarding protocols and your responsibilities, to attend regular training and to escalate any concerns to the management team Any other duties as delegated by the Clinical / Management team There may be, on occasion, a requirement to carry out other tasks This will be dependent upon factors such as workload and staffing levels

Training:
Job based training and the candidate will follow a Level 3 Apprenticeship programme and study towards a full Standard as a Business Administrator This training will be structured and delivered by Cheshire College - South & West If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject

Training Outcome:
Future role within general practice or other medical environments

Employer Description:
Mission - Our mission is to provide excellent healthcare services which are innovative and sustainable for the health and well-being of our community. Vision - To provide high-quality, patient-centred healthcare services to the community. Collaborate with colleagues for high-quality support, communicate openly and strive for continuous professional development to improve care. Values - Prioritise people, promote professionalism, practice effectively.

Working Hours :
Monday - Friday. Hours can be flexible for the right candidate.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience