Human Resources/People Apprentice (Home-based)

Respond directly to queries from employees or managers on standard employee relations matters. Deliver excellent customer service on a range of People queries and requirements, providing solutions, advice, and support to the people team. Build your own expertise in People matters, improving their ability to handle repeated situations themselves, where appropriate. Use HR information systems and staff intranet along with VoiceAbility processes to deliver service to customers. Develop the ability to work under your own initiative to meet agreed individual and Team KPI’s. Working to VoiceAbility policy, values, behaviours, and standards. The use of Excel spreadsheets and inputting data into various systems, ensuring accuracy and efficiency. Database management. Maintain employee records and ensure compliance with GDPR, and best practice. First level collation of case work files / bundles for ET’s and SARS requests. Filing of relevant information and upkeep of employee files. Supporting Team Leaders with non-complex casework where required. Assist with responses to the ticketing system, so employee relations queries are categorised, answered accurately and within the required timeframe or triage to the appropriate level. Ensure DBS/PVG are sourced for new starters and renewals for all employees, including chasing up as required. Build and maintain strong working relationships with others in the team and across VoiceAbility where necessary. To assist with projects as required to ensure we meet annual deadlines. Deal effectively with customers & colleagues, using sound interpersonal skills and communicating well through a range of media, e.g. phone, face to face, email, internet. Handles conflict and sensitive HR situations professionally and confidentially.

Training:
One day every week at Telford College (6pm - 9pm term time). Assigned mentor within the organisation. Assessor visits from Telford College (these will be held roughly once a month at Telford College).

Training Outcome:
Potential permanent role within the organisation.

Employer Description:
We’ve been supporting people to be heard in decisions about their health, care and wellbeing for over 40 years. We’re an independent charity and one of the UK’s largest providers of advocacy and involvement services.

Working Hours :
Monday to Friday - hours can be discussed at interview.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience