Sales Administrative Apprentice

Learn how to handle customer queries by all sources Process customers’ orders received by email, phone & other sources Prepare quotes for catalogue and non-catalogue materials including pricing and product availability checks Support complex customer projects, e.g., large tenders, quotations and catalogue changes etc. Liaising with product & purchasing teams in Hoffmann head office to obtain pricing & delivery times for non-catalogue products Assist customers with product selection from Hoffmann catalogue including technical queries from tool selection Learn about the manufacturing industry Understand how our products are used, what they are used for and build up a knowledge base to offer alternative products Proactively manage order fulfilment using existing reports and provide timely updates to customers about delivery times/delays Set-up and maintain customer master data to ensure information is accurate & up to date in SAP  ASMs & RSMs support as required Accompany ASMs on customer visits as required Log & update information on CRM system Continuously improve service performance of Hoffmann Group through the permanent exchange of information and knowledge Assist with Administration for purchasing department Promote Hoffmann culture Compliance with GDPR for employee data Other administration duties as assigned

Training:
Business Administration Level 3 Apprenticeship Standard qualification End-Point Assessment (EPA) In-house training

Training Outcome:

On completion, apprentices could progress to higher apprenticeship programmes such as leadership and management and/or potentially a permanent role within the business.

Employer Description:
We make things extremely easy with our industrial tooling and equipment. We provide reliable quality tools and pioneering innovations by GARANT, HOLEX and other leading brands. As such, you obtain everything from one supplier. When it comes to selecting the right tools, we make it incredibly easy to find the perfect product straight away – meaning you can find everything falling within 10 metres of industrial workstations.

Working Hours :
Shifts TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience