IT Operations Manager

IT Operations Manager – Central London (4 days per week onsite / 1 day per week WFH)

Up to £60,000 PA

A leading construction engineering business is seeking an IT Operations Manager to join them on a permanent basis. They are a well-established business about to enter considerable operational change making it an exciting time to join and be a part of their journey.

Reporting into the IT Manager, you will oversee core infrastructure and networking. You'll work closely with managed service providers to ensure seamless operations and business continuity.

Key Responsibilities:

• Lead and manage office and site networks, aligning with business strategy

• Act as an escalation point for the Service Desk Team

• Set up and configure Local Area Networks (LANs), including hardware deployment and support

• Coordinate with third-party MSPs for network and infrastructure management

• Support business continuity through proactive incident management

• Manage firewall operations and connectivity with ISPs

• Oversee network IP addressing and VPN setups

• Rapid deployment of site connectivity solutions, including 4G routers

• Monitor network health and performance, ensuring high availability and resilience

• Maintain inventory and configuration records for infrastructure and software

• Collaborate with the Security Operations Center (SOC) on network security

• Support software licensing and upgrades

• Maintain server rooms and ensure operational efficiency

• Develop and implement business processes and documentation

• Support data privacy and security audits

• Provide technical support and mentoring

Requirements:

• Previous experience working within a management/team lead role

• Hold one of more of the following; CCNA, Microsoft Infrastructure/Azure certification, ITIL foundation

• Strong knowledge of Azure infrastructure management

• Experience with FortiGate Firewalls and Windows Operating Systems

• Proficient in network protocols (TCP/IP, DHCP, DNS, etc.)

• Familiarity with WAN, LAN, VPN, and wireless networks

• Possess excellent communication skills with a proactive and self-motivated approach