Support Worker
Support Worker
Location: Baseline Centre, Knowland Grove, Norwich, NR5 8YD
Hours: 20 per week (subject to Four Day Week scheme after probation)
Contract: Permanent (subject to funding)
Salary: £12,952 (FTE £23,961)
Leave: 23 days p.a. (pro rata) + bank holidays
Application Deadline: 25th September 2025
Start Date: ASAP
Reports to: Assistant Support Manager
About the Role
As a Support Worker within the Future Support service, you’ll provide high-quality, hands-on support to local residents in Norwich, helping them overcome challenges related to welfare, housing, health, employment, finance, and wellbeing. You'll assess needs, agree support plans, and deliver compassionate, person-centred guidance. The role is based at the Baseline Centre, with a mix of office, community, and home working.
Key Responsibilities
Provide direct advice and support across a range of issuesSpecialise in welfare rights and benefitsDevelop and deliver outcome-focused support plansWork closely with internal teams and external agenciesMaintain accurate case records, risk assessments, and client dataDeliver group sessions and outreach where neededEnsure safeguarding, data protection, and health & safety complianceSupport the development of service delivery in line with community needsAbout You
You’re experienced in providing advice and support, ideally with a focus on welfare rights. You understand the barriers people face when on low incomes and know how to support them toward independence. You’re empathetic, resilient, and able to build trust quickly. You can work both collaboratively and independently and are confident in applying appropriate challenge when needed.
About Future Projects
We are a Norwich-based charity helping people transform their lives through education, health & wellbeing, skills, and employment services. Our work focuses on supporting those facing social exclusion and poverty through tailored, community-based services.
Additional Information
No line management responsibilitiesDBS check and right to work in the UK requiredEvening/weekend work may be required occasionallyInduction and safeguarding training providedWe are a Living Wage, Disability Confident, and Equal Opportunities employer