Operations Support Apprentice

Handle incoming and outgoing post, sorting and distributing appropriately Draft and respond to internal and external emails professionally Prepare reports, presentations, and other documents as required Assist in compiling data and producing reports for management review Respond promptly and professionally to day-to-day operational issues and escalate when needed Provide administrative support to ongoing projects, planning activities, and department initiatives Attend and minute meetings, distributing accurate and timely records Support the Head Office Call Centre with managing leads and enquiries Shadow and support HR with any admin duties required Monitor and respond to customer reviews on platforms such as Google and Trustpilot, maintaining a professional tone and ensuring feedback is appropriately logged and followed up Support internal communications, helping to draft announcements and updates for staff across the network Attend off-site meetings and dental practices when required with the Operations Support Manager to assist with operations, events, audits, or training initiatives Represent the Operations team with professionalism and confidentiality at all times

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

You will work for Genix Healthcare at our head office in LS27 7WF Full-time position, with 1 day per month studying at Leeds City College, Print Works Campus (LS10 1JY)

 

Training Outcome:
A full-time permanent position is highly likely upon completion of the apprenticeship

Employer Description:
We are a dynamic and growing organisation in the Dental Industry, committed to providing exceptional care and support to our practices. Our Head Office supports our practices with a range of centralised services, ensuring excellence in patient care and business operations. We are committed to investing in people and innovation to continue shaping the future of healthcare delivery.

Working Hours :
Exact hours TBC, this is a full-time Mon - Fri position.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative