Junior IT Support Analyst
Junior IT Support Analyst Location: City of London (Near Canon Street) Salary: Up to £30,000 + Excellent Benefits Job Type: Full-time, Office-based (8:30 AM - 5:30 PM, Monday to Friday) The Client: Our client is a regulated entity in the financial services sector, focusing on digital assets. They offer a comprehensive range of services to professional and institutional clients. Their mission is to create an innovative financial ecosystem that integrates traditional and digital markets using advanced technologies. The Role: This is a fantastic opportunity for a motivated Junior Support Analyst to join a growing scale-up firm to help deliver the software platform for a new digital asset securities exchange. Based in the City of London, you will be working with a dynamic team primarily located in London and the Philippines, supporting both internal staff and external clients. Key Responsibilities: * Troubleshoot and resolve issues with Microsoft Windows Desktop OS and Microsoft Azure / Entra Active Directory. * Assist with desktop applications and remote desktop applications. * Provide technical support to internal staff and external clients. * Handle networking fundamentals such as Subnetting, DHCP, and DNS. * Support global teams across various locations. Requirements: * Minimum of 1 year of experience in Tech Support. * Hands-on experience with Microsoft Windows Desktop OS and Microsoft Azure / Entra Active Directory. * Proficiency in troubleshooting desktop applications and familiarity with remote desktop applications and Helpdesk software. * Strong problem-solving and communication skills. Desirable Skills and Knowledge: * Experience with Microsoft Windows Server OS, Microsoft Defender, Microsoft Intune, Linux & Mac OS environments. * Knowledge of ManageEngine ServiceDesk or other Helpdesk software, ManageEngine Endpoint Central or other endpoint management software, Jamf, and AWS. * General system administration skills including AV monitoring tools, PBXs, firewalls, and networking. * Certifications in Microsoft, Linux, AWS, Cisco, CompTIA, or similar are a plus. * Experience or interest in finance, capital markets, and crypto. * Experience working in a regulated financial firm and with global teams. Benefits: * Competitive salary and discretionary bonus. * Company pension scheme and comprehensive private healthcare. * Opportunities to attend events and represent the company. * Encouragement and support for personal career development. * 25 days holiday increasing by one day each year (up to 30 days). Apply now for this exciting opportunity to advance your career with a forward-thinking and dynamic team! Important Information: We endeavour to process your personal data in a fair and transparent manner. By applying for this role, you agree that Additional Resources may contact you regarding the role via email, phone, or text message. For more information, please refer to our Privacy Policy on our website. It is important to be aware of your individual rights and the measures the company has in place to protect your data. For further information on the policy or GDPR, please contact us. Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003. Keywords: IT Support Analyst, IT helpdesk, Desktop support, 1st line, 2nd Line, Service desk, Technician, jobs