Customer Service Level 3 Apprenticeship

Main Duties Include:

Dealing with enquiries into the office with regard to properties Answering the telephone, dealing with walk-in customers and internet leads Use of the company database, including customer management Use of company emails Helping customers with their needs and develop tailored solutions Business generation, including phone, mail and internet activities Arranging, confirming and conducting viewings to include appropriate follow up Dealing with offers and agreeing lets and referencing Pre-tenancy work, to include tenancy agreements Arranging, confirming and conducting market appraisals to include follow up (where applicable)

Suitable candidates must possess:

Excellent communication skills, both verbal and written Strong administrative and organizational abilities Ability to work independently and as part of a team Self motivated and driven Good with computers and systems Friendly and polite manner

As a Consultant, you will have the opportunity to work with diverse customers, helping and meeting customer needs, growing and developing the business. You will be responsible for providing expert advice, conducting appointments and phone/written activities. Your strong communication, administrative, and organisational skills will be essential in ensuring the success of the business. If you are a motivated individual with a passion for helping people and helping the businesses thrive, we invite you to join our team.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Training:
The Apprentice will learn whilst in the workplace with monthly tutor online/face-to-face training You will have a mentor assigned to you within the workplace to be able to learn the lettings skills from sector experts

Training Outcome:
Progression onto further training available 

Employer Description:
We are an independent Estate and Lettings agent in the South East and we are experts in our local property market. Superior customer service and professionalism are at the heart of our business. Our experienced staff, knowledge of the area and of the local market get our clients results and our feedback speaks for itself. jdm offers a complete lettings service and also operates a successful Land & New Homes division. As part of our commitment to maintaining a market leading, professional service, we are members of the NAEA, ARLA and the Guild Association Scheme, as well as being awarded “Best Estate Agency in Kent” and “Highly Commended for Estate Agency Marketing in the South East”.

Working Hours :
Mondays - Friday, 9.00am - 6.00pm and 9.00am - 5.30pm on a Saturday (will get a fixed day off in lieu during the week and we are closed on Sundays).

Skills:
Communication skills,Attention to detail,Organisation skills,Presentation skills,Team working,Initiative