Operations Manager - Rapidly growing QSR

Big growth plans | People-first culture | Real progression

Are you a hands-on leader who loves building high-performing teams and running slick operations? Fancy joining a brand that’s growing fast, doing things properly, and putting people at the heart of it all?

We’re working with a well-known, fast-moving QSR brand that’s on the lookout for an operations Manager to take charge of a key West London patch. This isn’t just about keeping things ticking over – they want someone who’s ready to roll up their sleeves, drive performance, and be part of something exciting.

Why this role?

Join a brand that’s genuinely going places, with smart leadership and serious backingCulture matters here – they care about people, from crew to customerYou’ll have the freedom to lead, make decisions, and grow with the businessCompetitive salary, bonus structure, and some brilliant perks

What you’ll be doing:

This is a big, rewarding role with plenty of variety. As Operations Manager, you'll be trusted to run your patch like it's your own business.

Lead, coach and inspire a group of General Managers and their teams to deliver consistently brilliant service and operational excellenceDrive commercial performance across your area – you'll own your P&L, manage budgets, and find smart ways to improve margins without cutting cornersChampion brand standards and ensure every site is delivering top-notch customer experience, food quality, and complianceRecruit, retain and develop amazing people – building strong teams, spotting potential, and creating a culture where people want to stay and growSupport new store openings, working closely with the central team to roll out new locations smoothly and successfullyOwn your patch – regularly visit your sites, build strong relationships with your teams, and be a visible, trusted leaderUse data and insight to identify opportunities and fix issues fast – from performance dips to staffing challengesBe a key link between stores and the senior leadership team – feeding back on what’s working, what’s not, and where the next opportunities lie

What they’re looking for:

Solid multi-site management experience, ideally in QSR, food-to-go or fast-paced hospitalityA strong, people-first leader – someone who can bring the best out of a team and build a great cultureCommercially sharp – you know your way around a P&L and understand what drives performanceCalm under pressure, adaptable, and solutions-led – you don’t wait for someone else to fix thingsBased in or around West London and happy to be on the ground with your teams regularly