Operations Team Apprentice - Customer Support

Main responsibilities:

 Assist with answering incoming telephone calls in an efficient and friendly manner, taking messages and passing them to the correct people. Assisting the Operations Team in processing customer and supplier orders. Monitoring supply chain activity, checking on time delivery status for both suppliers and our customers. Assisting both the Internal & External Sales Team with administrative tasks. Assisting the Digital Sales & Marketing Team in all aspects of order fulfilment, data entry, reconciliation, reporting and analysis for all Marketplace customers. 

This will involve:

Arranging weekly shipments internally and with customer booking systems. Processing work orders and liaising with the Production and Warehouse Teams. Identifying stock shortages for current and future orders. Creating new Part Numbers and BOM’s as required.

Training:

Working towards the Customer Service Practitioner Standard you would attend group training one day a month at WBTC, Newbury and have a monthly 1-1 training and review meeting with your training consultant.

Training towards Functional skills maths and English would be either in person or remotely.

Training Outcome:

Intelligent Group Solutions have successfully employed several excellent apprentices over the past few years and we would like to continue in this manner. You will be given your personal mentor, who will train you and offer help in every aspect of the role, as well as offer support throughout your apprenticeship training. We are a caring and happy company looking for someone who would like to develop a long career with us.

Employer Description:
Set up in 2001 Intelligent Group Solutions Ltd (IGS) is a specialist company focusing on providing a unique blend of services to customers requiring optoelectronic components, sub-assemblies and or finished product. IGS work with not only the customer’s design engineering team but also with the product designer and the customer’s sales and marketing teams to develop solutions that fully meet the requirements of the user. Operating from a well-equipped facility in Thatcham near Newbury in Berkshire, incorporating R&D labs, production and assembly lines, workshops, warehouse, and offices. Our equipment includes 3D printers, Laser cutter, Laminar flow, Thermal imaging camera, Light Sphere, Thermal measurement, and Prototyping facilities including PCB Router, electronic wire stripper/cutter, pick and place machine and ovens. We operate a bespoke computer system and have a Quality system that is BS-EN-ISO-9001:2015 accredited. IGS is a privately owned company, and the owners are fully involved in the running of the business. All the senior staff have been involved with the Optoelectronics industry for at least 25 years and are dedicated to ensuring that IGS is an innovative and highly successful company. Currently IGS have 5 active Divisions: IDS (displays), IES (embedded), ILS (LED), IHS (horticultural, and IPS (prototyping and production). Each have individual websites for you to check out. We supply a vast number of our standard products and franchised brand products through RS Components, Farnell, Distrelec, Digikey and B&Q. Our ranges are ever increasing.

Working Hours :
Monday to Friday 37.5 hours a week between the hours of 8.30am/9.00am - 5.00pm/5.30pm to be discussed at interview.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills